Troubleshooting

Common queries about SourceWhale answered here.

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8 articles in this collection
Written by Ben Cawood, Will Shaw-MacGillivray, Edward Pralle and 1 other

Troubleshooting the SourceWhale Extension

This article will take you through a series of troubleshooting steps to resolve any issues with the SourceWhale extension.

Written by Gloria Kevliciute
Updated over a week ago

Why Is My Email Tracking Wrong?

Written by Edward Pralle
Updated over a week ago

Email Bounces

This article describes what to do when a contact's email bounces.

Written by Will Shaw-MacGillivray
Updated over a week ago

Login and Password Reset

This article describes how to login and reset your password if necessary.

Written by Edward Pralle
Updated over a week ago

Why Haven't My Emails Gone Out Yet?

This article talks about the different factors that impact when an email goes out.

Written by Will Shaw-MacGillivray
Updated over a week ago

Avoiding Spam

This article explains why you end up in spam, how can you tell if you are in it and how to get yourself out of it.

Written by Ben Cawood
Updated over a week ago

Companies with similar names in the CRM/ATS

This article lets you know how to avoid adding contacts to the wrong companies in your CRM and what to do if you get the warning.

Written by Will Shaw-MacGillivray
Updated over a week ago

How SourceWhale Calculates your Teams' Messaged, Open, Reply and Interest Rates

This article will explain how SourceWhale's Dashboard analytics give you insight into how your team and their campaigns are performing

Written by Edward Pralle
Updated over a week ago