SourceWhale Help Center
All Collections
Troubleshooting
Troubleshooting
Common queries about SourceWhale answered here.
7 articles in this collection
Written by
Ben Cawood,
Will Shaw-MacGillivray,
and
Edward Pralle
Why is my email tracking wrong?
Written by
Edward Pralle
Updated over a week ago
Email Bounces
This article describes what to do when a contact's email bounces.
Written by
Will Shaw-MacGillivray
Updated over a week ago
Login and Password Reset
This article describes how to login and reset your password if necessary.
Written by
Edward Pralle
Updated over a week ago
Why haven't my emails gone out yet?
This article talks about the different factors that impact when an email goes out.
Written by
Will Shaw-MacGillivray
Updated over a week ago
Avoiding Spam
This article explains why you end up in spam, how can you tell if you are in it and how to get yourself out of it.
Written by
Ben Cawood
Updated over a week ago
Companies with similar names in the CRM/ATS
This article lets you know how to avoid adding contacts to the wrong companies in your CRM and what to do if you get the warning.
Written by
Will Shaw-MacGillivray
Updated over a week ago
How SourceWhale calculates your teams' messaged, open, reply and interest rates.
This article will explain how SourceWhale's Dashboard analytics give you insight into how your team and their campaigns are performing
Written by
Edward Pralle
Updated over a week ago